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Michelle PualuanWhy I Am Passionate About Social Media

As a social media manager, my passion is to create online communities for a unified cause.  That cause can be financial, informational, supportive, or social.  Because I’ve worked with organizations like Stanford University, the Junior League of San Jose, and Menlo College, I have a special affinity for using social media to develop and promote the causes of non-profit organizations and the businesses that support those causes.

If you’ve seen the movie “The Blind Side” you know that the phrase ‘blind side’ refers to the area around a quarterback which he can’t see that needs to be protected by someone else.  Michael Oher plays left tackle and protects the quarterback’s blind side.  But Michael Oher’s blind side is protected by Leigh Anne Tuohy and her family.  For me, ‘blind side’ is a metaphor for becoming aware of a need and taking the opportunity to make a difference.  Once you see the need, you can’t ignore it.

I have been an avid Facebook user for several years.  It enables me to keep in touch with over 450 family, friends, colleagues, and organizations.  Whenever I have a need that goes beyond my immediate family and friends, I reach out to my online community on Facebook for everything from recipes to job opportunities.  Usually in less than an hour I have many responses even from distant connections like a high school acquaintance I haven’t spoken to since graduation.  I never cease to be amazed and touched by how much compassion, expertise, and assistance gets exchanged through social media.  I’m not kidding when I tell you that I get out of bed in the morning thinking about how I can harness the power of social media to create networks of people paying it forward.

Social media has the power to illuminate ‘blind spots’ which provides us with the opportunity to be a part of the solution.  As a social media manager, I like to focus on ways to build and promote support networks for non-profits and small businesses.  I see them existing synergistically.  Small businesses need to promote their products and services but often don’t have the capital to invest in large scale advertising or mailings.  Non-profits can exchange Facebook posts and tweets for products, services, and other donations they need.  And when you pair community organizations with local businesses, you get online advertising for a cause.  Factor in all the individuals networked with businesses and non-profit organizations, and you can begin to get an idea of why I wake up in the morning eager to get to work.

I’ll give you an example.  I am a member of the Junior League of San Jose (JLSJ), a fabulous organization based in Santa Clara County which prepares children to enter kindergarten ready to learn and thrive.  Businesses who donate to JLSJ are interested in supporting our cause and connecting with our community.  JLSJ has almost one thousand members. I am one member and I have 475 friends on Facebook.  If all JLSJ members promoted our sponsors to our networks, just IMAGINE how many people we could reach.  And if people in our networks joined in, you could start a movement to support the cause of JLSJ and the businesses who support it.

For me, this is the beauty of social media.  It connects billions of people together.  It allows one person to start a movement to make a difference.  It allows small scale participation to add up to large scale results for businesses, individuals, and causes.  If you ask me, I will tell you I have the best job in the world.

Why is social media management so important?

When was the last time you searched for a restaurant review in the newspaper?  Bought a product without reading the online reviews?  Or shopped at a new store because you saw an ad in the yellow pages?   It doesn’t require an advanced degree in marketing to realize that digital social networks are the advertising wave of the future. In this time of social connectivity, content, context and community are key.

The Value of Social Media Report surveyed more than 400 U.S. companies and agencies in December 2009 and January 2010 and found that four out of five companies (81%) expect to increase their social media budgets over the next year. 85% of companies use Facebook as part of their marketing strategy, followed by Twitter (77%), LinkedIn (58%) and YouTube (49%).

Facebook currently has over 350 million active users globally and 50% of them log into the site each day. This means 175 million people use Facebook every 24 hours. Twitter has more than 75 million user accounts.  In 2009, the average number of tweets per day was over 27.3 million. With more people accessing social media sites and receiving instant updates through their mobile devices, there are brand new ways to advertise your business or cause, market your products and services, and cultivate your reputation and identity.


What can a social media manager do for you?

Many non-profit organizations and small businesses don’t have the time to research, develop, implement and maintain a social media program.  As a social media manager, I provide an affordable and cost-effective way for you to promote yourself through Web 2.0 technologies.  It’s my responsibility to create and maintain an active online presence for you and spread your content through social networks, online communities of users, and visitors to your website.  Some of the benefits of using social media in your advertising plan are:

  • Increased website traffic
  • Prospect engagement
  • Brand/Cause awareness
  • Engagement with customers/donors
  • Sales/Donations
  • Brand/Organization Reputation
  • Prospect lead volume
  • Prospect lead quality
  • Helpful feedback

You understand the importance of having a Social Media Marketing Program for your organization or business.  By outsourcing your social networking presence, you bring in a dedicated resource to give you the knowledge, experience, consistency, and results you want at a fraction of the cost of doing it yourself, hiring a new employee, or redistributing your current staff.

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Michelle Pualuan

Michelle was born and raised in Silicon Valley. She attended UCSB and Santa Clara University. She worked in External Relations and Development for Stanford University and Menlo College before launching Bay Area Social Media Management. In addition to being experienced in Web 2.0 technologies, Michelle is a skilled writer and event manager.

Contact me

Skype: mpualuan
Email: mpualuan (at) gmail (dot) com
Twitter: MichellePualuan
LinkedIn: michellepualuan
Facebook: michellepualuan
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